Digital Product Delivery Policy

Last Updated: October 31, 2026 | Effective Date: October 31, 2026

1. 100% Digital Delivery — No Physical Shipment

All products published and sold on Mosmo Guides (accessible at guide.mosmo.in) are electronic digital products. We do NOT provide physical parcel shipping, printed postal mailings, or courier deliveries.

Because all resources are digital, there are no shipping fees, handling charges, or postal transit delays associated with any purchase on our store.

2. Delivery Methods Supported

Depending on the product configuration, digital fulfillment is provided through:

• Secure Direct PDF Download: A unique, cryptographic download token is generated immediately upon payment. Clicking the download button streams your purchased guide directly from our secure Cloudflare storage with private, signed authorization.
• Configured Google Drive Access: Where applicable or configured for specific composite resources, customers receive a verified Google Drive access URL granting read and download access to supplementary files and templates.
• Transactional Email Delivery: In parallel with your on-screen download, an automated delivery confirmation email containing your order reference and permanent download access link is dispatched to your registered email address.

3. Delivery Timing & Fulfillment Speed

Delivery is instantaneous. As soon as Razorpay confirms payment signature verification (typically taking 2 to 5 seconds after completing checkout), our backend records the payment and unlocks the product. You are immediately directed to the Order Success page displaying your access credentials.

4. Customer Responsibility for Accuracy

Because delivery is dispatched electronically to the contact details submitted at checkout, customers must ensure that their email address is typed accurately. Entering an incorrect or mistyped email address will prevent automated delivery emails from reaching your inbox.

5. Troubleshooting Delivery Delays

If you have completed payment but have not received your download email within 10 minutes:

• Check your email's Spam, Junk, Updates, or Promotions folders, as strict email filters occasionally misroute transactional emails.
• If you closed the browser window before downloading, check your banking/UPI app for the Razorpay Payment ID.
• Contact our customer support team at support@mosmo.in or via our Contact Page quoting your payment details. We will manually verify the payment in our database and re-send your guide access link immediately.

6. Re-Access & File Retention

You can re-download your guide using the unique download link sent to your email. We strongly advise saving the downloaded PDF or digital file locally to your personal computer, smartphone, or cloud storage upon receipt for convenient offline reference.